Shipping &Return Policy
At Phasecor, we prioritize delivering your skincare and healthcare formulations safely, reliably, and on time.
Our Delivery & Satisfaction Commitment
Our goal is to make your procurement and clinical supply experience smooth, reliable, and worry-free. Every parcel is dispatched in tamper-evident, climate-resilient packaging to protect active formulation integrity.
Shipping Policy
Order processing, transit times, and delivery coordination
1. Order Processing Timeline
All orders are verified, packaged, and handed over to our premier logistics partners within 1–2 business days (excluding national holidays and Sundays).
You will receive an automated dispatch confirmation email and SMS containing your airway bill (AWB) number once your package has shipped.
2. Delivery Timelines
Note: Delivery timelines may experience minor variance during extreme weather events, regional elections, public holidays, or regulatory checkpost inspections.
3. Shipping Charges & Live Tracking
- Transparent Pricing: Applicable shipping fees are calculated dynamically at checkout based on package weight and destination pin code.
- Free Shipping Offers: Eligible orders exceeding promotional cart thresholds qualify for zero-cost standard shipping.
- Real-Time Tracking: Track your shipment end-to-end using the tracking link emailed upon dispatch until it reaches your doorstep.
If your package appears damaged upon delivery, or tracking indicates an unexplained halt, notify us immediately at support@phasecor.com with your order number and photos of the outer box. We will coordinate directly with the carrier for immediate resolution or replacement.
Return & Refund Policy
Eligibility conditions, 7-day window, and doorstep reverse pickup
1. Eligible Cases for Return or Replacement
We gladly approve returns, replacements, or full refunds under any of the following verified conditions:
2. How to Request Return / Replacement
Email support@phasecor.com within 7 calendar days of receiving your delivery. Include your order ID, a brief explanation, and photos of the defective item and invoice.
Our quality team reviews your request within 48 business hours and notifies you of approval status.
Once approved, we dispatch a courier partner to pick up the product directly from your address at zero cost to you.
3. Inspection, Refunds & Replacements
Once received and checked by our warehouse, refunds are initiated within 7–10 business days directly to your original payment method (Credit/Debit Card, UPI, Net Banking).
If you selected a replacement, a brand-new, quality-checked formulation unit is dispatched immediately following verification of the returned item.
In compliance with Indian pharmaceutical, cosmetic, and drug safety norms, opened, unsealed, or partially consumed skincare/medicinal formulations cannot be returned or refunded, except in verified cases of transit damage or pre-existing manufacturer defects.
Need Assistance with an Order or Return?
Our support team is on standby to assist with tracking updates, reverse logistics, or product queries: